One Step Ahead

The Australian Government's welfare department Centrelink has come under fire from welfare groups, who accuse its Web site of being more than a year out of date. Because of the out-of-date information, the Web site was reporting outdated policy decisions that misled pensioners about their entitlements.

This shows that the Web is becoming an important communication vehicle for organisations, and should not be treated lightly.

An out-of-date Web site also affects the credibility of the organisation, as a Stanford University study of over 4,000 Internet users found.